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Customer Engagement Solutions Market 2018: Emerging Technologies, Sales Revenue, Key Players Analysis, Development Status, Opportunity Assessment and Industry Expansion Strategies 2023 | 360 Market Updates

Customer Engagement Solutions

Customer Engagement Solutions Market (2018 – 2023) report provides the newest industry data and industry future trends, allowing you to identify the products and end users driving Revenue growth and profitability. The Customer Engagement Solutions market report lists the leading competitors and provides the insights strategic industry Analysis of the key factors influencing the market.

Customer Engagement Solutions Market report is anticipated to register a CAGR of 9.77% over a five years forecast period (2018 – 2023).”

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List of Major Key players operating in the Global Customer Engagement Solutions Market are –

  • Avaya Inc.Aspect Software Inc.Calabrio Inc.GenesysInternational Business Machines CorporationMicrosoft Corporation Nice SystemsNuance Communications Inc.OpenText CorporationOracle CorporationPegasystems Inc.Salesforce.com Inc.SAP SE

The Customer Engagement Solutions Market was valued at USD 12.56 billion in 2017, and it is expected to reach USD 21.95 billion by 2023, with a CAGR of 9.77%, during the forecast period (2018 – 2023). The report profiles the Deployment Type by Cloud and On-premise of the customer engagement solutions market for various end users.

The market for customer engagement solutions is increasing at a significant rate, due to the increasing adoption of AI and machine learning, rapid deployment of IoT and connected infrastructure, rising adoption of smartphones and tablets, and proliferation of digital automated devices. Customer engagement solutions comprise of CRM systems, social media, marketing personalization, web chat, and customer self-service. Customer engagement software helps to manage customer communications and interactions throughout a variety of channels and touchpoints. For instance, the watchmaker, Titan Company, has adopted the IBM Watson Customer Engagement solution to design its marketing campaigns, targeted at individual customers.

Public Cloud Is Expected To Experience High Growth in the Market
The public cloud is based on the standard cloud computing platforms these type of services is comparatively inexpensive to the private cloud, as the cloud is shared among multiple users. Companies are now shifting toward public clouds to reduce the cost and overhead expenses. Conversely, security concerns over data are hindering the growth in this segment. However, with continuous development and innovations in the technology, service providers are offering better security with end-to-end encryption and monitoring services.

North America is Expected to be the Largest Market, in terms of global share
The North American region is projected to experience the largest growth in demand, during the forecast period (2018-2023), due to the early adoption of cloud-based technologies and IoT by the United States. However, benefits, such as improved agility and flexibility as well as being able to deploy new applications, also hold significance.

Additionally, the market for the Customer Engagement Solutions in North America is predominantly driven by the presence of market leaders, such as IBM Corporation, Microsoft Corporation, Nuance Communications, Oracle Corporation, and Salesforce.com Inc. Customer engagement solutions have gained universal acceptance in the United States, as the country was an early adopter of Social, Mobile, Analytics, and Cloud (SMAC) technologies. There have been a series of collaborations and mergers and acquisitions in North America to take the advantage of this opportunity.

For instance, IBM Corporation has partnered with Performance Bicycle, the nation’s largest independent bicycle retailer, which is using Watson Customer Engagement solutions, running on the IBM Cloud, to help create personalized customer experiences that extend from online to each of its brick-and-mortar stores. With these series of investments, communications, retail, healthcare, and manufacturing applications in North America are expected to witness a significant growth rate, over the forecast period.

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Scope of the Report:

The report analyses Customer Engagement Solutions market, which includes –

  • Analysis of the growth of Customer Engagement Solutions market in global and regional level including Asia-Pacific, Americas, and EMEA.
  • The report provides Customer Engagement Solutions market analysis for key countries including the US, Canada, Chile, China, India, Japan, the UK, Germany, France, and Italy.
  • The report offers country level Customer Engagement Solutions market volume and value by end-user segment for the period 2012-2023.
  • Qualitative analysis of key market drivers and restraints, and analysis of their impacts on Customer Engagement Solutions market are discussed.
  • The report provides competitive landscape at country level for the year 2018. It also covers key policies and initiatives, key deals, and key upcoming projects.

Highlighted points of Customer Engagement Solutions Market Report:

  • Varying dynamics of the Customer Engagement Solutions industry.
  • Prospective changes in sales volumes and worldwide share growth in upcoming years (2018-2023).
  • Customer Engagement Solutions market report recognizes the key drivers of growth and challenges of the key industry players.
  • Competitors profiles along with product description, overview, and business data.
  • A complete analysis of market risks, opportunities, limitations, and growth of the market.
  • Market driving and restraining factors.
  • Delivers information on the historical and current market size and the future potential of the market.
  • Customer Engagement Solutions market report provides a comprehensive analysis of the market with respect to market dynamics, competitive analysis, and upcoming trends of the market.

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Reasons to Purchase Customer Engagement Solutions Market Report:

  • The report analyses how stringent emission control norms will drive the global Customer Engagement Solutions market.
  • Analyzing various perspectives of the market with the help of Porter’s five forces analysis.
  • Study on the product type that is expected to dominate the market.
  • Study on the regions that are expected to witness the fastest growth during the forecast period.
  • Identify the latest developments, market shares and strategies employed by the major Customer Engagement Solutions market players.
  • 3 months’ analyst support along with the Market Estimate sheet (in excel).

In this study, the years considered to estimate the market size of Customer Engagement Solutions:

History Year: 2013-2017
Base Year: 2017
Estimated Year: 2018
Forecast Year 2018 to 2023

Look into Table of Content of Customer Engagement Solutions Market Report @ https://www.360marketupdates.com/TOC/12887682#TOC

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360 Market Updates

Mr. Ajay More

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